The company has over 1 800 multi-national employees as they provide services in the European Region, and Canada. The diverse nature and culture of the company gives them the edge in a highly competitive market, thus making them an employer of choice in Cape Town.
Due to the geographical locations they service, please note that this position entails shift work based on the requirements of the organization and its clients.
Duties include, but not limited to:
· Responding to customer queries by telephone, email and online chats in Dutch Language
· Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
· Processing pertinent information into relevant databases
· Customer relationship building & management
· Problem solving tasks during shift
· Handling and taking full responsibility for customer related queries
· Performing extra tasks given by managers / shift supervisors as required
Essential Criteria:
· Dutch as home/first language essential
· Fluent in English; able to communicate effectively (read, write and speak fluently)
· Valid work/residence permit for South Africa if not the company will apply for one
· Be available for shift rotations
· Completed high school qualification
· 2 years’ work experience post qualification
Desirable Criteria:
Be in a possession of a degree or a diploma
Job Types: Full-time, Permanent
